Frequently Asked Questions

GENERAL

There’s something I don’t understand or something has gone wrong with my order. Who can I talk to?

First check the FAQs portal to see if we have an answer there for you. Make sure you have filled in all the fields correctly, including your payment details. If something is still not right it could either be a network issue or another IT problem. Describe what is going wrong and we’ll get back to you. Email: merchandise@cape-epic.com

How do I shop on this site?

It’s really easy and reliable. Just follow the instructions.

  1. Click on Create Account and fill in your details.
  2. Once you have your account, choose the item(s) you want to buy.
  3. When you’re done shopping, click on Checkout.
  4. From there you’ll be given a confirmation page. Check this properly before you move on.
  5. You’ll then be asked for your payment details.
  6. Click Pay and your order is complete!

All that’s left to do is wait for your delivery to arrive at your door.

Can I make changes to my order?

The only changes you can make to your order – once you have completed your purchase – is the size of the garment and the delivery address. You can only make these changes within 2 hours of completing your purchase.

Email and tell us clearly the change you want to make quoting your order number in the subject line. Email: merchandise@cape-epic.com

Can I cancel an order?

You only have 2 hours to cancel your order from when you’ve completed it.

Place your order number in the subject line and tell us what you need to cancel. Email: merchandise@cape-epic.com

Do I have to pay to create an account?

No. Your Absa Cape Epic account is free.

PAYMENTS

How do I know it’s safe to shop at Absa Cape Epic?

The technology behind online shopping platforms has become so reliable that e-commerce is becoming the new way to shop all around the world. At Absa Cape Epic we use the latest programming and technology to make sure your details are safe and secure including your payment details. And if you’ve made an order you can be sure it is on our records. Your safety and security is extremely important to us. If you want to learn more, please read our privacy policy.

What payment options do I have?

Credit card

We accept credit cards, Mastercard and Visa. We also accept debit cards and American Express. Through a 3-D Secure authentication system your details are verified with your bank before you’re taken directly to your bank’s platform via a secure link. Your details are at no point able to be accessed by any third party. 

Instant EFT (electronic funds transfer)

If you are registered for online banking and you choose this option you will be redirected to an EFT platform and asked to select your bank. From there, just follow the easy instructions. It works the same way as when you make transfers on your bank’s online platform.

When using this option please make sure you send the proof of payment to: merchandise@cape-epic.com. Only when we receive this will your order be processed.

I used the EFT payment option and still don’t have my order confirmation. What now?

If you are a Standard Bank customer you can expect to wait a little longer because they take longer to process an Instant EFT. You can speed things up by sending your proof of payment to: merchandise@cape-epic.com.

DELIVERY

How long does it take to deliver my order?

It should take no more than 3-5 working days to deliver any order. 

What if I live outside of SA?

Delivery should take place within 1-3 weeks. 

Can I have my order delivered to my place of work instead of home?

Yes, you can. Simply fill in your work address and your order will be delivered.

What if I’m not there when my order is delivered?

Not to worry. The courier will leave their details on a card should you not be at home/work for any particular reason. It’s just a matter of contacting them and arranging a suitable time for delivery.

I still haven’t received my order. Where is it?

You can contact our customer service on merchandise@cape-epic.com. Please expect delays during non office hours and over the festive season when the Absa Cape Epic office will be closed. 

Place your order by noon on 13 December to ensure your parcel arrives for Christmas!