Frequently Asked Questions
There’s something I don’t understand or something has gone wrong with my order. Who can I talk to?
First check the FAQs portal to see if we have an answer there for you. Make sure you have filled in all the fields correctly, including your payment details. If something is still not right it could either be a network issue or another IT problem. Describe what is going wrong and we’ll get back to you. Email: firstname.lastname@example.org
How do I shop on this site?
It’s really easy and reliable. Just follow the instructions.
- Click on Create Account and fill in your details.
- Once you have your account, choose the item(s) you want to buy.
- When you’re done shopping, click on Checkout.
- From there you’ll be given a confirmation page. Check this properly before you move on.
- You’ll then be asked for your payment details.
- Click Pay and your order is complete!
All that’s left to do is wait for your delivery to arrive at your door.
Can I make changes to my order?
The only changes you can make to your order – once you have completed your purchase – is the size of the garment and the delivery address. You can only make these changes within 2 hours of completing your purchase.
Email and tell us clearly the change you want to make quoting your order number in the subject line. Email: email@example.com
Can I cancel an order?
You only have 2 hours to cancel your order from when you’ve completed it.
Place your order number in the subject line and tell us what you need to cancel. Email: firstname.lastname@example.org
Do I have to pay to create an account?
No. Your Absa Cape Epic account is free.
How do I know it’s safe to shop at Absa Cape Epic?
What payment options do I have?
We accept credit cards, Mastercard and Visa. We also accept debit cards and American Express. Through a 3-D Secure authentication system your details are verified with your bank before you’re taken directly to your bank’s platform via a secure link. Your details are at no point able to be accessed by any third party.
Instant EFT (electronic funds transfer)
Please email email@example.com, and we will send you an invoice for payment to be made.
When using this option please make sure you send the proof of payment to: firstname.lastname@example.org. Only when we receive this will your order be processed.
How long does it take to deliver my order?
It should take no more than 3-5 working days to deliver any order.
What if I live outside of SA?
Delivery should take place within 1-3 weeks.
Can I have my order delivered to my place of work instead of home?
Yes, you can. Simply fill in your work address and your order will be delivered.
What if I’m not there when my order is delivered?
Not to worry. The courier will leave their details on a card should you not be at home/work for any particular reason. It’s just a matter of contacting them and arranging a suitable time for delivery.
I still haven’t received my order. Where is it?
You can contact our customer service on email@example.com. Please expect delays during non office hours and on event between 14-22 March 2020.
CLICK & COLLECT
The New 2020 Range will be for Click & Collect ONLY.
Where can I collect my order?
Collections will take place on Registration Day - Saturday, 14th March at the Merchandise Store.